These terms and conditions govern the relationship between Knokx Inc. (“Knokx”, “we”, “us”) and our clients (“you”, “your”). By purchasing our services, you agree to be bound by these terms. Please read them carefully.

1. Service Agreement
1.1. Knokx agrees to provide website design, development, and related services as outlined in your selected package or custom quote.
1.2. By proceeding with the purchase, you confirm that the scope of work aligns with your requirements.

2. Payment Terms
2.1. Full payment is due upon purchase unless an alternative payment plan is agreed upon in writing.
2.2. For custom payment plans, work will commence upon receipt of the agreed initial payment.

3. Intellectual Property
3.1. Upon project completion and full payment, you will own the website, its files, and content.
3.2. Knokx retains ownership of the API technology and associated licenses used in your website’s development and operation.
3.3. You are granted a license to use these technologies free of charge while retaining services with Knokx.
3.4. If you discontinue services with Knokx, a separate licensing agreement for continued use of these technologies may be negotiated.

4. Client Responsibilities
4.1. You agree to provide all necessary content, images, and information within a reasonable timeframe.
4.2. If the project remains inactive for more than 30 calendar days due to a lack of client response, a reactivation fee of $150 will apply.

5. Revisions and Changes
5.1. Additional revisions or changes beyond this scope may incur extra charges.
5.2. Changes requested after final design approval and development commencement will be charged based on the scope and time required.

6. Refund Policy

6.1. All sales are final.
Knokx provides digital products and professional services that require time, resources, planning, and customization. Due to the nature of these digital products and services, we do not offer refunds once a purchase has been made or work has commenced.
This includes, but is not limited to:

Website design and development

Website integrations

Digital marketing services

Branding, design, and creative services

Consulting, strategy, and setup services

Any other digital or custom services provided by Knokx

Once access to digital products is granted, files are delivered, or services have begun, no refunds, partial refunds, or chargebacks will be issued.
We encourage all clients to review project details, proposals, and scope carefully before making a purchase. If you have questions prior to ordering, we are happy to discuss them to ensure clarity and alignment.

By purchasing our products or services, you acknowledge and agree to this No Refund Policy.

7. Termination
7.1. If you terminate the agreement before project completion, Knokx will retain payment for work already completed.
7.2. To terminate hosting services, provide written notice at least 30 calendar days before the renewal date.

8. Monthly Hosting
8.1. Maintain a current credit card on file for monthly hosting fees.
8.2. If a charge fails, you have 7 calendar days to provide updated payment information.
8.3. Failure to update payment details will result in your website being taken offline.
8.4. If your website remains offline for more than 14 days due to non-payment, associated files may be lost.

9. Limitation of Liability
9.1 Knokx shall not be held liable for any damages, including but not limited to, loss of profits, data, or other intangible losses resulting from the use of or inability to use the services provided.

10. Content and Image Rights
10.1. You warrant that you have the necessary rights for all content and images provided to Knokx.
10.2. You indemnify Knokx against any third-party claims related to the provided content.

11. Server Access
11.1. Direct server access is not provided for security reasons.
11.2. You will have access to edit your website through our content management system.
11.3. For server-side changes, contact our support team for assistance.

12. Third Party Interactions
12.1. Any use of third-party services, and any terms, conditions, warranties, or representations associated with such use, is solely between you and the applicable third party. Knokx shall have no liability, obligation, or responsibility for any interaction between you and any such third party.
12.2. Knokx provides the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware, or services may require your agreement to additional or different licenses or other terms prior to your use of or access to such software, hardware, or services.

13. Confidentiality
13.1. Knokx will protect your confidential information and not disclose it to third parties without your consent.

14. Indemnification
14.1. Knokx’s Indemnification Limitations: Knokx shall have no indemnification obligation for claims arising from:
a) Your use of the services in violation of this Agreement or applicable law;
b) Any modification, combination, or development of the services that is not performed by Knokx;
c) Your use of a version of the services that has been superseded, if the infringement claim could have been avoided by using an unaltered current version of the services;
d) Your failure to timely implement modifications or upgrades advised by Knokx.

15. Force Majeure
15.1. Neither party shall be liable for failures or delays due to circumstances beyond reasonable control.

By proceeding with our services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions, please contact us before proceeding.